Security & privacy
Recovery work means handling other people's most important data. This is how AS does it.
Confidentiality
Customer data is accessed only to the extent required for the agreed work, by the people doing that work. Non-disclosure agreements are available on request.
Media handling
Original media is imaged before work begins wherever possible; recovery runs from the image. Media and images are tracked from receipt to return or verified destruction.
Secure transfer
We do not ask for confidential data through public forms or chat. After first contact, a secure transfer channel is agreed for anything sensitive.
Retention
Recovered data and images are retained only for an agreed period after delivery to allow verification, then securely deleted. [PLACEHOLDER: state the default period]
Software and customer accounts
Licences, downloads and invoices are managed in an authenticated portal. Payment card details are handled by the payment provider and never stored by AS.
Incident and evidence handling
Where a matter may involve insurers, regulators or legal proceedings, evidence is preserved in a forensically sound manner with documented chain of custody.
See also the privacy policy.