Managed IT Services
Managed IT means someone is watching, patching, backing up and planning — not just answering the phone when something breaks.
When you need this
- IT is reactive and outages are frequent
- Patching and backups are inconsistent
- No visibility of what's on the network or its state
- Compliance or customer requirements for managed controls
- Want predictable IT costs
What we do
Monitoring and alerting
Servers, endpoints, backups and key services monitored with alerts acted on.
Patch and update management
Operating systems and key applications patched on a schedule with testing where appropriate.
Backup management
Backups configured, monitored and periodically test-restored.
Support and reviews
Helpdesk support plus regular reviews of risks, capacity and improvements.
How it works
- Step 1
Discover
We document the environment, current issues and what the business needs from IT.
- Step 2
Stabilise
Urgent problems and obvious risks are addressed first so support starts from a known state.
- Step 3
Support
Ongoing assistance through agreed channels, with clear response expectations.
- Step 4
Monitor and maintain
Patching, monitoring, backups and routine maintenance keep small problems from becoming outages.
- Step 5
Review and improve
Regular reviews of incidents, capacity and risks, with practical recommendations.
What affects the outcome
Outcomes are never guaranteed. Every case is assessed on its own condition, and we tell you what is realistic before you commit.
- Age and condition of hardware, operating systems and applications
- Quality of existing documentation, credentials and change history
- Vendor support status of the products involved
- Availability of maintenance windows and test environments
- Network connectivity for remote support
Frequently asked questions
What's included in a managed service?
Scope is agreed per organization — typically monitoring, patching, backup management, support and periodic review. We'll define it with you.
Related services
Not sure what you're dealing with?
Describe the situation and we'll tell you what's realistic.