Microsoft 365 Support
Microsoft 365 is critical infrastructure. AS supports the tenant, its security settings and the people using it — and makes sure its data is actually backed up.
When you need this
- Migrating from on-premises Exchange or another provider
- Account compromise or suspicious sign-ins
- Licensing, sharing or permissions confusion
- Teams or SharePoint structure has become unmanageable
- No backup of mailboxes, OneDrive or SharePoint
What we do
Tenant configuration and security
Identity, MFA, conditional access, sharing and audit settings reviewed and set to good practice.
Exchange Online, SharePoint and Teams
Configuration, troubleshooting and structure.
Migrations
Mail and file migrations planned and executed with minimal disruption.
Backup
Independent backup of Microsoft 365 data so deletions and ransomware don't become permanent.
How it works
- Step 1
Discover
We document the environment, current issues and what the business needs from IT.
- Step 2
Stabilise
Urgent problems and obvious risks are addressed first so support starts from a known state.
- Step 3
Support
Ongoing assistance through agreed channels, with clear response expectations.
- Step 4
Monitor and maintain
Patching, monitoring, backups and routine maintenance keep small problems from becoming outages.
- Step 5
Review and improve
Regular reviews of incidents, capacity and risks, with practical recommendations.
What affects the outcome
Outcomes are never guaranteed. Every case is assessed on its own condition, and we tell you what is realistic before you commit.
- Age and condition of hardware, operating systems and applications
- Quality of existing documentation, credentials and change history
- Vendor support status of the products involved
- Availability of maintenance windows and test environments
- Network connectivity for remote support
Frequently asked questions
Doesn't Microsoft back up our data?
Microsoft provides resilience and limited retention, not a backup you control. Data lost past the retention window is generally unrecoverable without a separate backup.
Related services
Not sure what you're dealing with?
Describe the situation and we'll tell you what's realistic.