Storage Recovery
Storage failures take down everything above them. AS recovers at the disk, array, LUN and file system layers, working from images so the original storage is never altered.
When you need this
- SAN or storage array offline after multi-disk or controller failure
- LUN or volume corrupted or missing
- Firmware update or reconfiguration lost the layout
- Storage Spaces, ZFS, LVM or Ceph pool degraded beyond redundancy
- Ransomware on storage-attached hosts
What we do
Disk and array imaging
Every member disk is imaged; arrays and pools are reconstructed virtually.
LUN and volume recovery
Block-level structures are located and rebuilt to expose volumes and datastores.
File system and VM recovery
Volumes, VMFS datastores and virtual disks are recovered from the reconstructed storage.
How it works
- Step 1
Assess
Understand the environment, the risks that matter and what a disruption would actually cost.
- Step 2
Protect
Put the right backups, isolation and safeguards in place — and verify they work.
- Step 3
Recover
When something fails, recover data from the safest, most complete sources first.
- Step 4
Restore
Bring services back in business-priority order on clean, trusted infrastructure.
- Step 5
Validate
Confirm data integrity, application function and that the cause has been dealt with.
- Step 6
Improve
Close the gaps the incident exposed and update the plan.
What affects the outcome
Outcomes are never guaranteed. Every case is assessed on its own condition, and we tell you what is realistic before you commit.
- Whether backups exist, are complete and were verified before the incident
- How isolated backups and snapshots were from the systems that failed
- Documentation of the environment: dependencies, credentials, configurations
- Time since the incident and what has been changed since
- Availability of clean infrastructure to restore onto
Frequently asked questions
Should we let the vendor rebuild the array?
Not before assessment. Rebuilds can overwrite recoverable data. Preserve the disks and configuration exactly as they are.
Related services
Not sure what you're dealing with?
Describe the situation and we'll tell you what's realistic.