Frequently asked questions

No — no honest provider can. Outcomes depend on the condition of the media, damage, encryption, corruption and available source data. We assess first and tell you what is realistic.

You describe the situation; we review it and, where needed, examine the media or environment. You receive a view of feasibility, options and next steps before committing to chargeable work.

For logical failures on readable storage, often yes. Physical failures need the media.

It depends on the failure and the service package chosen. Typical turnaround ranges are shown on the data recovery page; complex cases are scoped individually.

It depends on the variant. Where technically feasible, we investigate available recovery and decryption options. Much of what we recover comes from storage-level and partial-file recovery rather than decryption.

Assess recovery options first. Payment doesn't guarantee working decryption and may be restricted in your jurisdiction.

Trials scan and preview what can be recovered. Saving recovered data requires a licence.

Enterprise includes everything in Professional, with higher activation limits, commercial recovery use and priority support. See the edition comparison for details.

Instantly after payment, by email and in your customer portal, where you can also manage activations and download software.

Not through the website. After first contact we agree a secure transfer channel.

Yes. We regularly work alongside internal teams and MSPs.